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Patient's Rights and Responsibilities

Home care consumers have a right to be notified in writing of their rights and obligations in a way they can understand before treatment begins and on an ongoing basis, as needed. Home care providers have an obligation to protect and promote the rights of their patients.

Personal Rights and Freedoms

You have the right :

To be treated with personal dignity, courtesy, consideration and respect for your person and property;
To auditory and visual privacy in all your care, treatment, communications and daily activities;
To be free from restraints;
To be free from mental, physical, sexual and verbal abuse, neglect and exploitation;
To expect treatment and service without discrimination based on race, age, religion, national origin, sex, sexual preference, handicap, diagnosis, ability to pay, or source of payment;
To exercise all your constitutional, civil, and legal rights, including religious liberties, the right to independent personal decisions, and the right to give advance instruction for your health care in the event you later become unable to make decisions for yourself;
To receive the care and health services that have been ordered.

General Information

You have the right to be informed in writing:

Of the services available from the agency;
Of the names and professional status of personnel providing and/or responsible for your care;
Of the agency's daytime and emergency telephone numbers.

You have the right :

To be fully informed, before care begins, of the agency's ownership and control, as well as of the relationships that may bring financial benefit to the agency if you are referred to other organizations, services, or individuals.